biggest thing standing between vacationers and the beach this summer? Long lines
at airport security checkpoints.
security lines have become such an issue for travelers that many people have
changed the way they travel. Approximately two-thirds of consumers say that
security lines influence the way they pack, dress and when they arrive at the
airport. Millennials feel the most impacted among consumers, with 78 percent
indicating long wait lines influence these travel planning behaviors. Over the past 12 months, more than one in four
Millennials (28 percent) have suffered the greatest frustration of all: missing
a flight due to long wait lines, the new survey by Capital One® showed.
things may get harder for travelers before they get easier. A record-breaking 243 million passengers and crew are projected to pass through security
checkpoints across the U.S. this summer, according to the Transportation
Security Administration (TSA). Last summer, TSA screened more than 239 million people.
To better understand consumers' experiences, Capital One and ORC
International1 recently surveyed more than 1,000 Americans on how
airport security lines impact the way they travel and how travel influences
their relationships. What we found are fascinating behaviors around how people
plan for and value trips.
For example, among consumers who say long lines significantly or
somewhat influence the way they dress, the majority opts for slip-on shoes so
they can easily remove them and move through the security line (65 percent).
Most of them (56 percent) do not wear a belt or jewelry that would need to be
removed. When they pack, 71 percent of Boomers say they've "learned to pack
like a pro," and nearly one-third of Millennial parents limit the number of
child-related items they might need. These stats suggest that many consumers now
pack strategically in hopes of breezing through the airport to kick off their hard-earned vacation
Additional Capital One Travel Survey findings:
Approximately two-thirds of travelers say that airport security
lines impact the way they pack (65 percent), dress (62 percent) and when they
arrive (63 percent) for travel to some extent. More than one in four consumers
say lines significantly influence their decisions.
Millennials are the most impacted of the generations, with three-quarters
(78 percent) indicating long wait lines influence their travel packing,
dressing and/or airport arrival time.
Fourteen percent of consumers have missed a flight in the past 12
months due to long wait lines in the airport. Among Millennials, this figure
doubles to more than one quarter (28 percent) noting they have missed a flight
in the past year.
Among those whose airport arrival time is influenced by security
lines, nearly half (48 percent) say they typically arrive 1.5 hours to two
hours ahead of their flight time. This figure is even higher for Boomers (53
Despite their frustration with long security lines at the airport,
nearly two-thirds of consumers (62 percent) agree or strongly agree that they
are happier/more personally fulfilled because they've traveled in the past 12
months. This is even higher for consumers with children at home (74 percent).
When asked what they would be willing to give up in order to take
family trips regularly, more than two in five consumers (43 percent) say they
would give up luxury possessions; more than one-third (38 percent) would bypass
entertainment purchases and approximately one in five (17 percent) would opt
out of higher pay at work.
Millennials and those with children were even more willing to
bypass a higher paycheck, with a quarter of respondents saying they'd forgo it
to have more flexibility with their schedule to travel more often.
Half of consumers would consider taking a life-defining trip (yoga
retreats, etc.), a new type of "luxury" travel. This viewpoint is more prevalent
among Millennials – 65 percent agree, with 31 percent strongly agreeing.
the way for summer fun
Many travelers have turned to TSA Pre✓®,
a program operated by the U.S. Transportation Security Administration, to
bypass standard airport security lines or Global Entry,
a program operated by U.S. Customs and Border Protection, which provides
expedited clearance for pre-approved, low risk travelers upon arrival in the
United States. As of June 12, Capital One Venture® card account holders
can get up to $100 back when they pay their application fee(s) with their Venture card. The
benefit is issued as a one-time statement credit. Customers can also receive a
credit for renewing current enrollment in their program. They are eligible for
the benefit every four years, which allows plenty of time to reapply before the
membership expires every five years.
The new offer was created with travelers in mind. We know people
look for value, ease and flexibility when they fly. Beyond making it easier and
more affordable, we know vacationing with family and friends is about the
experience and creating memories, not waiting in long lines.
According to TSA, 93 percent of TSA Pre✓®
passengers waited in airport security lines for less than 5 minutes. For
passengers in standard security lines, TSA reports the majority can wait up to 20 minutes.
To learn more about Capital One Venture
TSA Pre✓® and Global Entry
benefits visit: www.capitalone.com/credit-cards/venture/.
To be eligible for a statement credit you must
use your U.S. issued Capital One Venture card on or after June 12, 2018, to
either complete the Global Entry application and pay the $100 application fee,
or complete the TSA Pre✔® application and pay the $85 application fee. A statement credit
will be processed after the Global Entry program application fee OR TSA Pre✔® application fee (whichever program is applied for first) is
charged to your Capital One Venture card. Application fees charged to a Venture
card on or before June 11, 2018, to a Capital One VentureOne card, any Capital
One card that is not a Venture card, or paid for with PayPal are not eligible.
You are eligible for either: one (1) $100 statement credit per account, OR one
(1) $85 statement credit per account, every 4 years in connection with the
Global Entry or TSA Pre✔® program application fee. Cost of application fees as of
June 2018. Statement credit amount may vary if application fees change. The
statement credit will be posted to your account within 1- 2 billing cycles of
the Global Entry or TSA Pre✔® program
application fee being charged to your card. Your Venture card account must be
open and in good standing at the time of statement credit fulfillment. Global
Entry is a U.S. Government program, operated by U.S. Customs and Border
Protection (CBP). TSA Pre✔® is a U.S. Government program, operated by the U.S.
Transportation Security Administration (TSA). Capital One has no control over
either program including, but not limited to, applications, approval process or
enrollment, or fees charged by CBP or TSA, and no liability regarding the
Global Entry or TSA Pre✔® programs. For complete details on the Global Entry program,
including full terms and conditions, go to globalentry.gov. For complete
details on the TSA Pre✔® program, including full terms and conditions, go to
tsa.gov. Websites and other information provided by government agencies are not
within Capital One's control. The TSA Pre✔® trademark is
used with the permission of the U.S. Department of Homeland Security.
The online omnibus survey was conducted by ORC International among a
demographically representative U.S. sample of 1,004 adults 18 years of age or
older. It was fielded on June 4-6,2018.