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As a record-breaking number of travelers crowd airport security lines, here’s how to cut your wait times

The biggest thing standing between vacationers and the beach this summer? Long lines at airport security checkpoints.

Airport security lines have become such an issue for travelers that many people have changed the way they travel. Approximately two-thirds of consumers say that security lines influence the way they pack, dress and when they arrive at the airport. Millennials feel the most impacted among consumers, with 78 percent indicating long wait lines influence these travel planning behaviors. Over the past 12 months, more than one in four Millennials (28 percent) have suffered the greatest frustration of all: missing a flight due to long wait lines, the new survey by Capital One® showed.

Unfortunately, things may get harder for travelers before they get easier. A record-breaking 243 million passengers and crew are projected to pass through security checkpoints across the U.S. this summer, according to the Transportation Security Administration (TSA). Last summer, TSA screened more than 239 million people.

To better understand consumers' experiences, Capital One and ORC International1 recently surveyed more than 1,000 Americans on how airport security lines impact the way they travel and how travel influences their relationships. What we found are fascinating behaviors around how people plan for and value trips.

For example, among consumers who say long lines significantly or somewhat influence the way they dress, the majority opts for slip-on shoes so they can easily remove them and move through the security line (65 percent). Most of them (56 percent) do not wear a belt or jewelry that would need to be removed. When they pack, 71 percent of Boomers say they've "learned to pack like a pro," and nearly one-third of Millennial parents limit the number of child-related items they might need. These stats suggest that many consumers now pack strategically in hopes of breezing through the airport to kick off their hard-earned vacation more quickly. 

Additional Capital One Travel Survey findings:

·         Approximately two-thirds of travelers say that airport security lines impact the way they pack (65 percent), dress (62 percent) and when they arrive (63 percent) for travel to some extent. More than one in four consumers say lines significantly influence their decisions. 

·         Millennials are the most impacted of the generations, with three-quarters (78 percent) indicating long wait lines influence their travel packing, dressing and/or airport arrival time.

·         Fourteen percent of consumers have missed a flight in the past 12 months due to long wait lines in the airport. Among Millennials, this figure doubles to more than one quarter (28 percent) noting they have missed a flight in the past year.

·         Among those whose airport arrival time is influenced by security lines, nearly half (48 percent) say they typically arrive 1.5 hours to two hours ahead of their flight time. This figure is even higher for Boomers (53 percent).

Despite their frustration with long security lines at the airport, nearly two-thirds of consumers (62 percent) agree or strongly agree that they are happier/more personally fulfilled because they've traveled in the past 12 months. This is even higher for consumers with children at home (74 percent).

·         When asked what they would be willing to give up in order to take family trips regularly, more than two in five consumers (43 percent) say they would give up luxury possessions; more than one-third (38 percent) would bypass entertainment purchases and approximately one in five (17 percent) would opt out of higher pay at work.

·         Millennials and those with children were even more willing to bypass a higher paycheck, with a quarter of respondents saying they'd forgo it to have more flexibility with their schedule to travel more often.

·         Half of consumers would consider taking a life-defining trip (yoga retreats, etc.), a new type of "luxury" travel. This viewpoint is more prevalent among Millennials – 65 percent agree, with 31 percent strongly agreeing.

Clearing the way for summer fun

Many travelers have turned to TSA Pre®, a program operated by the U.S. Transportation Security Administration, to bypass standard airport security lines or Global Entry, a program operated by U.S. Customs and Border Protection, which provides expedited clearance for pre-approved, low risk travelers upon arrival in the United States. As of June 12, Capital One Venture® card account holders can get up to $100 back when they pay their application fee(s) with their Venture card. The benefit is issued as a one-time statement credit. Customers can also receive a credit for renewing current enrollment in their program. They are eligible for the benefit every four years, which allows plenty of time to reapply before the membership expires every five years. 

The new offer was created with travelers in mind. We know people look for value, ease and flexibility when they fly. Beyond making it easier and more affordable, we know vacationing with family and friends is about the experience and creating memories, not waiting in long lines.

According to TSA, 93 percent of TSA Pre® passengers waited in airport security lines for less than 5 minutes. For passengers in standard security lines, TSA reports the majority can wait up to 20 minutes.

To learn more about Capital One Venture TSA Pre® and Global Entry benefits visit:



To be eligible for a statement credit you must use your U.S. issued Capital One Venture card on or after June 12, 2018, to either complete the Global Entry application and pay the $100 application fee, or complete the TSA Pre® application and pay the $85 application fee. A statement credit will be processed after the Global Entry program application fee OR TSA Pre® application fee (whichever program is applied for first) is charged to your Capital One Venture card. Application fees charged to a Venture card on or before June 11, 2018, to a Capital One VentureOne card, any Capital One card that is not a Venture card, or paid for with PayPal are not eligible. You are eligible for either: one (1) $100 statement credit per account, OR one (1) $85 statement credit per account, every 4 years in connection with the Global Entry or TSA Pre® program application fee. Cost of application fees as of June 2018. Statement credit amount may vary if application fees change. The statement credit will be posted to your account within 1- 2 billing cycles of the Global Entry or TSA Pre® program application fee being charged to your card. Your Venture card account must be open and in good standing at the time of statement credit fulfillment. Global Entry is a U.S. Government program, operated by U.S. Customs and Border Protection (CBP). TSA Pre® is a U.S. Government program, operated by the U.S. Transportation Security Administration (TSA). Capital One has no control over either program including, but not limited to, applications, approval process or enrollment, or fees charged by CBP or TSA, and no liability regarding the Global Entry or TSA Pre® programs. For complete details on the Global Entry program, including full terms and conditions, go to For complete details on the TSA Pre® program, including full terms and conditions, go to Websites and other information provided by government agencies are not within Capital One's control. The TSA Pre® trademark is used with the permission of the U.S. Department of Homeland Security.

1.Capital One Confidential. The online omnibus survey was conducted by ORC International among a demographically representative U.S. sample of 1,004 adults 18 years of age or older. It was fielded on June 4-6,2018.

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